WCTC - Dealing with Difficult Individuals and Situations
Name:
WCTC - Dealing with Difficult Individuals and Situations
Date:
November 5, 2025
Time:
8:00 AM - 5:00 PM CST
Event Description:
Knowing how to effectively deal with difficult individuals will benefit both the participant and their organization. Specific strategies on how to face conflict more confidently will be covered in this workshop, as well as how to handle awkward situations that cause frustrations, anger, and an unproductive environment.
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Identify and understand problem personalities.
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Learn techniques to diffuse explosive situations, that create positive and supportive dialogue.
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Review a six step model for managing conflict.
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Identify your conflict style and assess the state of your team.
