WCTC - Giving and Receiving Feedback

One of the most important communication skills to develop is the ability to give and receive feedback effectively, whether it is to direct reports or peer to peer. It is also one of the most challenging. Both individuals and organizations benefit from honest, objective feedback about how things are going. A steady exchange of information keeps everyone on track and informed.

• Assess your own feedback skills.
• Learn key approaches for improving communications.
• Understand the practices that hinder listening effectiveness.
• Learn how to give feedback in the spirit of mutual respect and learning.