WCTC - Problem Solving Through Root Cause Analysis

Root cause analysis is a procedure used to analyze the true, underlying challenges to performance. When used consistently, this process can lead to uncovering opportunities and innovations that are not typically sought. All too often, we rest once we think we know. This workshop will explore the value of conducting a root cause analysis and the methods you can incorporate into your daily work.

• Examine the most common approaches used to identify problems in a system.

• Explore Process Mapping and How-How Diagrams.

• Learn tools to identify and test causes.

• Identify approaches to reduce and eliminate causes.

• Practice identifying the root cause of a problem.